Return Policy
Customer satisfaction is our number one goal. Please read the following information carefully to understand our wholesale return policies. It is the responsiblity of the customer to determine suitablity of a product prior to placing the unit in service - we do not have a buy-and-try allowance policy.
You may return any product purchased from us within 15 days of purchase with the following restocking fees:
Unit Not Used - New in Original Box within 15 days: No restocking
Units Used within 15 Days in box with all components: 15% restocking
Requests for a return number must be made within 15 days of the purchase - no exceptions.
All refused shipments may be charged a 10% restocking fee.
All returns must be issued a return merchandise authorization (RMA) number from our returns department.
You must pay to ship any returned merchandise, and we suggest you insure for the full purchase price. Upon receipt, the product will go to a tech who will review the return for acceptability and then to accounting to issue the refund or exchange.
Backorder & Pre-Release Orders Policy
Backorders are items ordered that may not be in stock for various reasons at the time they are ordered. We will notify the customer with the backorder status including the estimated time it may be until the item is back in stock. We will automatically keep the item on backorder and fill the order when it returns to stock, unless the customer cancels the backorder. We will pay any additional shipping costs related to split shipping due to a backorder. The customer or Visiontac may cancel any backorder at any time by simply notifying the other of the action.
Pre-Release Orders are products placed on the website for the purpose of reserving a unit that will be in high demand when the product begins shipping from the manufacturer. Wewill place these products for reservation through the website - no payments or charges are made until the product comes in and ships (We do not recommend
PayPal for these types of orders). The terms and description of a new product are subject to change by us or the manufacturer. In the event of a price change you will be notified. If the price is higher than your reservation, then your order will be cancelled and you will need to place a new order, if the price is lowered we will automatically lower your price, in either case we will notify you. Product pre-release reservations are subject to cancellation for any reason.
Right to cancel any orders:
Prior to fulfillment and shipping, either the customer or MegaGPS reserve the right to cancel any order at their sole discretion. When an order is cancelled, no charges will be made to the credit card or a refund will be made (as in the case of a
PayPal payment). The customer will be notified in a timely manner of the decision to cancel an order.
